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Job Requirements of Parts Order Desk - manufacturing:
Qualifications:
- High school diploma or equivalent (some college or specialized training in customer service or related field preferred).
- Previous experience in order processing, customer service, or parts sales is a bonus.
- Strong communication skills and attention to detail.
- Proficiency with computer systems and software, including MS Office (experience with order management systems is a bonus).
- Experience is the sales of vehicle parts and familiarity with blueprints is preferred.
- Ability to multitask and work in a fast-paced environment.
- Excellent organizational skills and problem-solving abilities.
- Positive attitude and a team-oriented mindset.
Preferred Skills:
- Experience in the area of tractor parts or similar.
- Knowledge of parts and components for tractors or other agricultural equipment.
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Parts Order Desk - manufacturing
About Us:
Buhler Versatile Inc. is a leader in manufacturing of tractors and tillage equipment, committed to providing top-quality products and exceptional service to our customers. We are looking for a motivated and detail-oriented Parts Order Desk Representative to join our team and help ensure that our customers receive the parts they need promptly and accurately.
Job Summary:
The Parts Order Desk Representative will play a key role in handling incoming customer orders for parts, ensuring accurate order processing, and providing excellent customer service. This position involves working closely with our Dealer Network, sales teams, and warehouse personnel to facilitate smooth order fulfillment.
Key Responsibilities:
- Process customer orders for parts via phone, email, and online systems.
- Verify product availability, confirm order details, and provide pricing information.
- Coordinate with the warehouse to ensure timely delivery of parts.
- Address customer inquiries regarding product availability, shipping status, and order tracking.
- Maintain accurate records of orders.
- Ensure orders are processed in compliance with company policies and procedures.
- Assist with returns, exchanges, and product-related issues as needed.
- Communicate effectively with internal teams to resolve customer concerns.
Job Requirements:
Qualifications:
- High school diploma or equivalent (some college or specialized training in customer service or related field preferred).
- Previous experience in order processing, customer service, or parts sales is a bonus.
- Strong communication skills and attention to detail.
- Proficiency with computer systems and software, including MS Office (experience with order management systems is a bonus).
- Experience is the sales of vehicle parts and familiarity with blueprints is preferred.
- Ability to multitask and work in a fast-paced environment.
- Excellent organizational skills and problem-solving abilities.
- Positive attitude and a team-oriented mindset.
Preferred Skills:
- Experience in the area of tractor parts or similar.
- Knowledge of parts and components for tractors or other agricultural equipment.